Refund policy

14-day refund, no reason needed

If a course isn't right for you, ask for a refund within 14 days of buying it and we'll refund the full amount you paid. You don't need to give a reason.

How to ask

Email hello@learntoleadhub.com from the address you used at checkout, or use our contact form and choose “A refund”. Tell us which course you'd like refunded. If you're writing from a different address, include the email you used to buy so we can find your order.

What happens next

• We process refunds through Stripe, back to the payment method you used.
• Your bank or card provider usually shows the refund within 5 to 10 business days, depending on how it processes refunds. If you paid in another currency, the amount you get back may differ slightly because of exchange rates.
• Your access to the refunded course ends when the refund is made. If you'd already earned its certificate, the certificate is revoked and its verification page shows that.
• Your account and any other courses you've bought aren't affected.

After 14 days

After 14 days we don't usually offer refunds for a change of mind. This doesn't affect your rights under the Australian Consumer Law or the consumer laws where you live: if there's a major problem with a course, such as it not working as described and us being unable to fix it, you're entitled to a refund whenever it happens. See section 10 of our terms of use.

Bought the wrong course?

Contact us within 14 days and we'll refund it so you can buy the one you meant to. You can see both courses on our courses page.

Chargebacks

If something's wrong, please contact us before disputing a payment with your bank. We can usually sort it out quickly, and a refund is faster than a dispute.